Refund policy

BUYING ONLINE

Returns
Our policy lasts 14 days. If 14 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return for online orders, your item must be unworn, unwashed, free from odours or marks, have all tags attached and returned in it's original packaging [if there was any].  It must be in the condition in which it was purchased.

Several types of goods are exempt from being returned and include

• hair accessories and hats.
• Goods with obvious signs of use
• Any item not in its original condition, is damaged or has missing parts for reasons not due to our error
• Any item that is returned more than 14 days after delivery

To complete your return when buying online, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. 

Refunds (if applicable)
Once your return is received and inspected by our staff, we will contact you to say we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved,  your refund will be processed, and a credit will  be applied to your credit/debit card or original method of payment, within 7  days.

Late or missing refunds (if applicable)
If you haven’t received a refund as expected, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at scallywags.be@gmail.com stating your name and order number.

Sale items (if applicable)
Sale items bought online come under the same rules and can be exchanged or returned within 14 days of receipt. Provided they are unworn, unwashed, free from odours or marks, have all tags attached and returned in it's original packaging [if there was any].  It must be in the condition in which it was purchased. 

Exchanges (if applicable)
If you need to exchange an item for another size either

• ring our Claremorris shop on 09462199 to see if we have the size you need
• call into our Claremorris shop and see if we have another other size

If we do have the size you require, then send your item to: Scallywags, The Square, Claremorris, Co Mayo, F12 AV88. You will be responsible for the return postage of your item.

Shipping
To return your product, you should mail your product to: Scallywags, The Square, Claremorris, Co Mayo, F12 AV88

You will be responsible for paying for your own shipping costs for returning your item[s]. Shipping costs are non-refundable on partial returns of your order as you have kept some of the order. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 50 euros, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.